Return & Refund Policy

Shipping Process

Orders are processed within 1–5 business days. Once shipped, your tracking number will be sent to your email address. Please ensure your email address is entered correctly and check your spam or junk folder if you do not receive a confirmation.

Packages are typically delivered within 1–5 business days after handover to the carrier. Delivery may take longer during peak periods. Orders are not processed on weekends.

Exchange & Return Procedure

If you wish to exchange or return a product, you may do so within 30 days of receiving your order. Please complete the return form included in your package and send the product(s) to us using the designated carrier at no cost to you.

Frequently Asked Questions

I want to exchange my product. What should I do?

Exchanges are available within 30 days of delivery. Exchanges are only accepted for the same product in a different size. Please indicate the desired size on the return form. If the requested size is in stock, it will be shipped within 1–5 business days; otherwise a full refund will be issued.

I want to return my product. What should I do?

Returns are accepted within 30 days of delivery. The product must be returned unused, undamaged, and in its original packaging together with the original invoice.

What is the return address?

Seda Gür — Esentepe Mah. Büyükdere Cad. Tekfen No:209 İç Kapı No:8, Şişli / İstanbul, Turkey

Will I pay for return shipping?

Returns sent with the designated carrier are free of charge. If you choose a different carrier, you will be responsible for the shipping costs.

When will I receive my refund?

Once your return is approved, refunds are processed to your original payment method within 1–5 business days. The time for the refund to appear in your account depends on your bank.

How many times may I use my exchange right?

You may exchange the same product up to 2 times within 30 days of your original order date.

Contact

For further information: info@sedagur.com